Oct 19 2009

De-Automate Accounts Payable

Categories: Corporate Culture | Management Skills | Entrepreneurialism | Finance | Economics

Posted by Paul Orfalea at 10:57 PM
2 comments

A story headlined "It Wasn't Me," in the October 10th issue of The Economist suggests that instead of declaring banks "too big to fail," we should recognize such institutions as "too big to run." The story notes that many ousted bank executives seemed to have no idea what went on in the numerous divisions ostensibly reporting to them. "Bank of America's assets are now ten times those of Exxon Mobil, America's most valuable firm. A balance sheet of $2.3 trillion is beyond the ken of mere mortals."

Most of us run businesses considerably smaller than Bank of America - or even Exxon. A good way for us "mere mortals" to keep track of things is to enlist more of our coworkers to review expenditures - by signing or approving checks. I know that check generation and bill paying can be automated, but the time saved sometimes deprives us of valuable oversight and coworker education. Few things help coworkers appreciate the business more than reviewing a month's checks, and understanding - in very concrete terms - the real costs of doing business.

Fresh eyes lead to fresh questions, or questions that seem fresh because no one has bothered to ask them for so long. Is this really the best deal on server maintenance? Are we still using this marketing service? Why did we cut two checks for the same invoice? There's something about handling the actual checks that communicates so much more than a spreadsheet or ledger can.

Inviting coworkers to participate in the bill paying process shows that you trust them to help you run the business, and you're eager for money-saving ideas.

I've heard stories of coworkers so shocked at the cost of janitorial services that they volunteered to provide those services themselves. I also know of a company that provided Friday lunches for coworkers. (We used to do the same thing at Kinko's offices, and the owner of this company is a former Kinkoid.). The company also asked coworkers to review check runs, so they knew exactly how much the Friday lunches cost. During a slowdown in sales, several coworkers complained that the company should not be spending money on perks - even the relatively inexpensive Friday lunches. The owner was touched, but argued that the value of the lunches far exceeded their cost. His evidence? This valuable discussion of money-saving ideas took place over pizza on a Friday afternoon, with every coworker and manager present and participating.

I understand the cost savings of automation, especially for numbers-intensive departments like accounts payable.  But reintroducing personal oversight into the process provides additional value no computer can calculate. For one thing, it motivates people to simplify their business. As an investor, I've always been wary of overcomplicated behemoths like General Electric. It's not that the company is too big, but that it is too complex a web of unrelated businesses.

Banking and brokerage should not be so complicated, but as Calvin Trillin observes in an excellent New York Times editorial, Wall Street got into trouble when student loan debt drove top students to Wall Street, formerly the destination for the bottom third of his class. "That's when you started reading about these geniuses from M.I.T. and Caltech who instead of going to graduate school in physics went to Wall Street to calculate arbitrage odds." They overcomplicated the business, far beyond the understanding of their own supervisors. The Economist notes that "Citigroup's boss reportedly learned of its $43 billion of toxic assets only in September 2007."

I cannot speak for those billions, but I've always said if you take care of the pennies, the dollars will take care of themselves. When the boss doesn't even understand where his enormous bonuses are coming from, I'd like to know who's been signing all the checks?

Comments

Melissa Mallett wrote on 10/26/09 5:45 AM

I absolutely agree that checks should be monitored more by a company so that everyone is aware of the money being spent. I recently organized my bills to be paid automatically from my Bank of America account because I assumed that it would be one less thing for me to worry about, but I just realized that it is not always as reliable as I thought. I assumed that the gas bill would be paid, but apparently there was a glitch in the program. Had I taken the time to write the check out, the gas bill would not have been late. I do not think online bill pay is bad at all, but there needs to be an awareness that sometimes computers are not as reliable as we think. Being aware of cash inflow and outflow is key to managing business and personal finances.

Chanel Ball wrote on 10/26/09 2:43 PM

I agree with your idea about personal oversight. Having people do what can be done automation can be a pain with big businesses but it can really help simplify a business. The over complication that has occurred with some of the big businesses could be cleared up because if people are doing some of the grunt work, they will find the most efficient and simplest way to complete a task. If simplification happens then it will be easier for financial advisors to track where money is allocated within the business and work will be easier to double check if necessary.

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