Viewing by month: March 2010

Mar 25 2010

Customer Service Heroes: Veterans Health Administration

Did you know that the Veterans Health Administration is the largest single medical system in the country? It is also one of the most efficient, and, according to numerous independent surveys, provides the highest quality of care.

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Categories: Corporate Culture | Customer Service | Leadership

1 comments - Posted by Paul Orfalea at 7:22 PM

Mar 11 2010

Why I Teach the Way I Teach

I do not require exams because I am interested in what people know, not what they can remember for a few hours after cramming. The students are tested every week through their required participation in class, where each must ask three questions related to selected stories in the news. Many students make it through four years of college without ever raising their hand to ask a question. Not in my class. Every student learns to look me in the eye, speak clearly, and ask intelligent questions about the news of the day.

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Categories: Creativity | Education

12 comments - Posted by Paul Orfalea at 10:05 PM