How to Improve Every Business Document

According to an op-ed piece in The New York Times, the Rhode Island Health Insurance Commissioner's office received a complaint from a cancer patient who could not figure out why his insurance company denied his claim for chemotherapy charges. When the office inquired on behalf of the patient, the insurance company explained, "...they were still sorting through the policy; they believed Kevin's claim was not covered, but they needed more time to figure it out. ...Even the insurance company had trouble understanding its own contract."

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Categories: Corporate Culture | Customer Service | Education

4 comments - Posted by Paul Orfalea at 10:51 AM

Contemplating the Thinkable

Many people over forty did not believe the Berlin Wall would come down in their lifetime. Of course, many people did not believe CDs would replace vinyl LPs, or that Arizona would ever go to the Super Bowl. Not only do these unthinkable things happen - they seem to happen suddenly.

For sixty years, almost no one has believed there can be peace in the Middle East, but the wheel of history is gaining momentum. As we saw with the Iron Curtain, when enough people demand change, change comes.

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Categories: Leadership | Economics | Optimism

1 comments - Posted by Paul Orfalea at 11:22 AM

The Nuclear Family Option

During the twentieth century, society focused ever more attention on the nuclear family - one group of parents and children. Here and abroad, government pensions had the unintended consequence of separating extended families and reducing our individual sense of responsibility for our elders. Ironically, our attempts to make older citizens more independent have made many of them completely dependent on the government.

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Categories: Education | Economics | Family

2 comments - Posted by Paul Orfalea at 1:13 PM