Viewing by month: December 2009

Dec 23 2009

The Lawn or The Porch?

This generally joyous season of giving is also a stressful shopping season for many. Great customer service can make the difference between cheerful "Noels" and grumpy "Bah! Humbugs!" In the best organizations, excellent customer service is an ingrained habit, not just a marketing initiative.

Read more...

Categories: Corporate Culture | Customer Service | Entrepreneurialism

2 comments - Posted by Paul Orfalea at 5:24 PM

Dec 16 2009

Customer Service Heroes: UPS Driver Daryl Hansen

Few companies live to the ripe old age of 100, and fewer still are more vibrant at 102 than at any other time in their history. United Parcel Service (UPS) was founded by a couple of teenagers as the American Messenger Company in 1907.  This week, two events helped me understand why the company is going strong in 2009.

Read more...

Categories: Marketing | Corporate Culture | Customer Service | Competitive Advantage | Optimism

1 comments - Posted by Paul Orfalea at 11:08 PM

Dec 11 2009

Thoughtful Toys for Every Child

Have you seen the Toys"R"Us toy guide for differently-abled kids? If not, click the link and check it out. As the company website explains, "For nearly 20 years, we have published the annual Toys"R"Us Toy Guide for Differently-Abled Kids, an easy-to-use resource featuring specially selected toys that aid in the development of children with physical, cognitive or developmental disabilities."

Read more...

Categories: Education | Disabilities | Optimism

1 comments - Posted by Paul Orfalea at 11:57 PM