Viewing by month: November 2008

Nov 20 2008

Candor Works

While waiting for a movie to begin, a friend’s sister chatted with the wheelchair-bound man seated near her. The man had been a flight instructor until a plane crash paralyzed him from the waist down. Apparently, he hesitated to take over the controls for fear of undermining his student’s confidence. The student was also badly injured, even if his feelings were spared.

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Categories: Leadership

0 comments - Posted by Paul Orfalea at 8:54 AM

Nov 17 2008

An Honest Rant

However dramatic the presidential campaign rhetoric may have seemed, the really shocking statements came a few days after Barack Obama was elected. Key players, including John McCain, Sarah Palin and Obama himself, took great pains to explain that they held no hard feelings about the smears, half-truths, innuendos, and bald-faced lies they and their surrogates hurled at each other. “That’s just politics,” they all said.

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Categories: Corporate Culture

0 comments - Posted by Dean Zatkowsky at 3:34 PM

Nov 14 2008

Guest Blogger: Dean Zatkowsky

Obviously, responsiveness alone does not win the day. But speed gives one a great advantage over the competition, demonstrating both high competency and high customer service standards.

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Categories: Corporate Culture

0 comments - Posted by Paul Orfalea at 11:18 AM

Nov 12 2008

What You Tolerate, You Encourage

Few things frustrate me more than the words; “We’re going to wait a few more minutes so the latecomers don’t miss anything.” It’s hard to imagine a more insulting way to start a meeting.

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Categories: Education

0 comments - Posted by Paul Orfalea at 9:38 AM

Nov 6 2008

What Will a "Fixed" Economy Look Like?

In future entries I’ll join the chorus of speculation on how the world might change during an Obama administration, but today I thought I’d share a perspective on prognostication itself.

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Categories: Leadership

0 comments - Posted by Paul Orfalea at 10:24 AM